Privacy Policy
How pixelmode handles your personal data and protects your privacy
Introduction
At pixelmode Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at pixelmode.world or use our services.
We are a company registered in England and Wales with registered address at 42 Bishopsgate, London EC2M 4AY, United Kingdom. This policy applies to all personal data we process about you, including data collected through our website, services, and communications.
Important: By using our website and services, you consent to the data practices described in this policy. We encourage you to read this policy carefully.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Contact information (name, email address, phone number)
- Company information (name, address, industry)
- Communication preferences and interests
- Feedback, comments, and survey responses
- Employment and professional background information
- Payment information (processed securely through third-party providers)
- IP addresses and location data for geographic customization
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device information (browser type, operating system, screen resolution)
- IP address and general geographic location
- Website usage data (pages visited, time spent, click patterns)
- Referring website and search terms
- Device identifiers and cookies
- Load times and technical performance metrics
Information from Third Parties
We may receive personal information about you from third parties such as business partners, marketing agencies, and public databases, in accordance with applicable laws and with your consent where required.
How We Use Your Information
We use the information we collect for the following purposes, in accordance with applicable data protection laws:
Service Provision
- • Providing and improving our services
- • Processing transactions and orders
- • Customer support and communication
- • Account management
Marketing & Communication
- • Sending newsletters and updates
- • Personalized content and recommendations
- • Event notifications
- • Promotional communications
Website Improvement
- • Analyzing website usage patterns
- • Optimizing user experience
- • Technical troubleshooting
- • Performance monitoring
Legal Compliance
- • Meeting legal obligations
- • Fraud prevention and security
- • Dispute resolution
- • Regulatory reporting
Legal Basis for Processing
We process your personal data based on the following legal grounds under applicable data protection laws:
Contract Performance
Processing necessary for the performance of a contract with you, such as providing our services, processing payments, and fulfilling orders.
Legitimate Interests
Processing based on our legitimate business interests, such as improving our services, conducting market research, and preventing fraud.
Consent
Processing based on your explicit consent, particularly for marketing communications, newsletters, and certain types of data collection.
Legal Obligations
Processing necessary to comply with legal obligations, including tax reporting, regulatory requirements, and law enforcement requests.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
Trusted third-party vendors who help us operate our business (hosting, analytics, payment processing)
Legal Requirements
When required by law, court order, or government regulation
Business Transfers
In connection with mergers, acquisitions, or sale of business assets
Data Protection Measures
All third-party service providers are required to use your personal data only for the specific purposes we designate and to protect it according to our security standards and applicable laws.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encryption at rest for stored data
- Regular security assessments and audits
- Access controls and authentication systems
Organizational Measures
- Employee training on data protection
- Confidentiality agreements for staff
- Incident response procedures
- Regular backup and recovery testing
Your Rights and Choices
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
Request copies of your personal data we hold and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request limitation of processing your personal data in certain situations.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for certain purposes, including marketing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and navigation.
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Functional Cookies
Enable enhanced functionality and personalization, such as language preferences.
Marketing Cookies
Used to track visitors across websites to display relevant advertisements.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- Browser settings and preferences
- Cookie preference center on our website
- Third-party opt-out tools
- Contact us directly for assistance
Note: Disabling certain cookies may limit website functionality or affect your user experience.
View our detailed Cookie PolicyData Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data
Retained for the duration of your account plus 7 years for legal compliance
Usage Analytics
Anonymized data retained for 2 years to improve our services
Communications
Email and chat records retained for 3 years for customer service
Data Deletion Process
When retention periods expire, we securely delete or anonymize your personal data. We may retain anonymized or aggregated data indefinitely for statistical and analytical purposes.
International Data Transfers
As a UK-based company, we may transfer your personal data to countries outside the UK and European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data.
Transfer Safeguards
- Adequacy decisions by relevant authorities
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Data Protection Impact
US-Based Services
Some of our service providers are based in the United States. We ensure these transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
Cloud Storage
We use secure cloud services with data centers in compliant regions to ensure your data is protected according to international standards.
Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
Age Restriction
Parents and guardians are encouraged to monitor their children's internet usage and to instruct their children never to provide personal information without permission.
Reporting Concerns
If you believe we have collected information from a child under 16, please contact us immediately so we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Notification Methods
When we make significant changes to this Privacy Policy, we will notify you through one or more of the following methods:
- Website banner notification
- Push notification (if enabled)
- In-app notifications
Your Continued Use
Your continued use of our website and services after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please don't hesitate to contact us:
Contact Information
pixelmode Ltd
42 Bishopsgate
London EC2M 4AY
United Kingdom
Phone
+44 20 7946 0958Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT)
Data Protection Officer
For specific privacy concerns or data protection requests, you can contact our Data Protection Officer directly:
Email: [email protected]
Subject Line: "Data Protection Request"